Text Only Site

Part 1 - Knowledge Based Training & Assessment

This section of the course covers the following topics:

• Introduction
• Customer Care
• Behavioural Standards
• Civil & Criminal Law
• Searching
• Arrest
• Drugs Awareness
• Recording Incidents & Crime Scene Preservation
• Licensing Law
• Equal Opportunities
• Health & Safety at Work
• Emergency procedures

Part 2 - Practical, Scenario based, Training & Assessment

This section of the course covers the following topics:

• Assessment and reduction of the risk of violence in the workplace
• The Law
• Identification of behaviour that indicates escalation towards violence
• Appropriate measures to avoid, calm or defuse the situation
• Post incident considerations and learning from conflict