Text Only Site

Part 1 - Knowledge Based Training & Assessment

This section of the course covers the following topics:

• Role and responsibilities of security officers
• Customer Care & Social skills
• Health & Safety
• Fire Safety
• Dealing with Incidents & Emergencies
• The Law (Civil & Criminal)
• Arrest
• Patrolling
• Searching
• Procedures for the control of keys and equipment
• Radio Procedures
• Assignment instructions
• Reporting

Part 2 - Practical, Scenario based, Training & Assessment

This section of the course covers the following topics:

• Assessment and reduction of the risk of violence in the workplace
• The Law
• Identification of behaviour that indicates escalation towards violence
• Appropriate measures to avoid, calm or defuse the situation
• Post incident considerations and learning from conflict