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The negative impact of a crisis can be mitigated through comprehensive pre-planning, implementation of robust processes and systems and training of the CM team and associated personnel.

"It's all about selecting the right team, basic planning, preparation and hard hitting training."

David Gill, MD, Linx International

A plan has little value unless it has been tested and those responsible for its implementation have been adequately trained. Staff need to have a thorough grounding in:
 

• Principles of crisis management
• Roles & Responsibilities of the Crisis Management Team (CMT)
• Internal and External Communications
• Media Handling

Linx International has devised a series of exercises and scenarios based around real crisis situations designed to test all disciplines from managing and dealing with the Media, customer relations and Human Resources to legal compliance, duty of care, combining with law enforcement agencies and handling criminals and their demands.

See also published article: Responding to a Crisis