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How would your business manage an extreme situation?
How would you respond to a global pandemic such as SARS or avian flu, an act of terrorism or extortion that threatens to contaminate your product? How are you going to protect your staff, product and reputation during the crisis and will your responses stand up to scrutiny by shareholders, statutory bodies and the legal system?
No organisation is immune from crisis (deliberate or accidental), yet research indicates that many do not have an effective strategy for dealing with major threats and commercial disasters such as:
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