1. Working in the Private Security Industry
a. Purpose and main features of the private security industry
b. Relevant legislation
c. Workplace Health and Safety
d. Principles of Fire Safety
e. Workplace Emergencies
f. Customer care and effective communication
Duration: 10 hours
2. Working as a Security Officer
a. Role of the Security Officer
b. Patrolling principles
c. Access control
d. Searching
e. Security technology and systems
f. The Law and legislation
g. Reporting and Record Keeping
Duration: 8 hours
3. Conflict Management
a. Principles of conflict management
b. Identifying, assessing and reducing risk in conflict situations
c. Effective communication skills
d. De-escalation of conflict
e. Problem solving strategies
f. Post-incident management
Duration: 8 hours
