Supervisory Skills

Introduction

This three day non-residential course has been designed for staff working in security, parking, facilties and related industries who are new to supervising and leadership, or who have not had formal supervisory skills training. The course covers the important areas a Supervisor has to cope with. Clear guidelines are given on each module together with comprehensive handouts to form an excellent reference guide. Practical exercises and case studies are used to teach the skills and techniques a successful Supervisor needs to use.

Who Should Attend?

Newly promoted, soon to be promoted or inexperienced Supervisors and Team Leaders would benefit.

Course Content:

  • The Role
    • Definition of a Supervisor
    • Role and Responsibilities of a Supervisor
  • Leadership
    • Definition of leadership
    • Leadership qualities
    • Good leadership
    • Motivational theory
  • Reviewing Performance
    • Performance reviews
    • Factors affecting a successful review
    • Difference between criticism & feedback
  • Communication
    • Methods
    • Barriers to communication
    • Effective communication
    • Effective written communication
    • Reports, Appraisals and Letters
  • Delegation
    • When to delegate
    • Who to delegate to
    • Attitudes to delegation
  • Equality & Diversity
    • Equal opportunities
    • Prejudice
    • Stereotyping
    • Legislation (e.g. Race Relations Act; Sex Discrimination Act)
    • Legal enforcement
    • Impact on employees
  • Customer Service
    • Costs of poor customer service
    • Qualities for good customer service
    • Prioritising tasks
    • Receiving a complaint
  • Team Work
    • Team work theory
    • Importance of team work
    • Roles within the team
    • How to improve team performance
  • Problem Solving
    • Steps to problem solving
    • Basis for a sound decision
    • Areas to avoid when making decisions

Please contact us for further details.

Linx International Limited is registered in England, Company No. 2057133
The Registered Office is located at 1 High Street, Thatcham, Berkshire, RG19 3JG